Frequently Asked Questions
Delivery
How much is shipping?
Shipping costs vary by location and shipping method selected. For more details, please see available shipping options when placing your order.
Where do you ship to?
We ship both nationally and internationally. You can check the available options for your location during the checkout process.
What is the delivery time?
Delivery time depends on the shipping method selected. For domestic orders, we offer expedited shipping within 48-72 hours. International shipping times may vary by location.
What do I do if my order doesn't arrive?
If your order has not arrived within the expected time, please contact our customer service team via the contact form or by calling our support number. We will investigate the case and provide you with a quick solution.
Returns
What is your return policy?
We accept returns of unopened products within 30 days of purchase, provided they are in their original condition and with the packaging intact.
How can I return an item?
Please contact our support team to obtain a return authorization and the necessary instructions. Once approved, please send the product to the address provided.
Who pays the return costs?
The customer is responsible for the return shipping costs, unless the product is damaged or defective. In that case, we will assume the shipping costs.
Orders
What should I do if an order is missing or I receive the wrong item?
In case you receive an item that is missing or the wrong product, please contact our customer service team immediately. We will make sure to resolve the issue by sending you the correct product or processing a refund.
What do I do if my order arrives damaged?
If your order arrives damaged, please take photos of the condition in which you received it and contact our support team. We will assist you with the return or replacement of the product.
Products
What is caliber in wine and why is it important?
The caliber does not apply to the wine itself, but you can look for specific characteristics such as grape varieties, aging time or aromatic profile. These characteristics help determine the style and quality of the wine.
How should I store wines once they have been opened?
After opening a bottle, seal the cork tightly or use an airtight stopper and refrigerate the wine. Reds can last 3-5 days, while whites and rosés stay fresh for 5-7 days in the cold.
Are your products available at all times?
While we try to maintain a constant inventory, some products may be out of stock due to high demand. If a product is out of stock, you can request a notification when it is back in stock.
Payments
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal and bank transfers. All transactions are encrypted to ensure your security.
How do I make a payment?
Select your preferred payment method at checkout and follow the on-screen instructions. You will receive an email confirmation when payment has been successfully processed.
What do I do if my payment is not processed correctly?
Please check that all the data entered is correct. If the problem persists, please contact our support team for assistance.
Account
How do I create a customer account?
Click on the account icon at the top right of our page and select “Sign Up.” Fill in your details and create a password to get started.
How do I keep my account secure?
Use a strong and unique password. If you suspect unauthorized activity, change your password and contact our support team.
How can I update my personal information?
Log in to your account and go to “Account Settings” to update your address, payment methods or any personal information.